Details of Citizen Services Delivered by the Organization
| Sr.No. |
Name / Particulars of the service |
Current mode of delivery of servcie (Mannual / Electronic) |
Time-lines prescribed for delivery of the service, if any |
Service Priority (1st, 2nd, 3rd etc.) |
| 1 |
Supply of Foundation seeds of Various crops to the seed growers subject to availability. |
Manual |
Against 100% apyment within 2 working days |
1st |
| 2 |
Supply of seed to the farmers through sales outlets of HSDC & other Goverment Agencies subject to availability. |
Manual |
Same working day. |
2nd |
| 3 |
Disposal of complaints with regard to Quality of Seeds |
Manual |
Reply to the complainant within two days of receipt of complaint and its disposal within 15 days after reply to the complainant by the committee constituted for attending the complaint. |
1st |
| 4 |
Intake of Raw Seed at Seed Processing Plant on the basis of Final field inspection report issued by Seed Certification Agency |
Manual |
Delivery of Raw seed at Seed Processing Plant of HSDC on the same working day. |
4th |
| 5 |
Advance payment of Raw Seeds to the Seed Growers |
Manual / By Cheque |
80% payment of Minimum of Support Price of respective crop within 5 working days. |
5th |
| 6 |
Final payment to the concerned seed Growers |
Manual / By Cheque |
Balance 20% final payment of certified seed after getting successful test reports from seed testing lab subject to lifting of undersize seed and settlement of all dues within 5 wokring days. |
6th |